Returns & Refunds Policy
Knix take pride in offering high-quality and reliable products. However, if you are not fully satisfied with your purchase, we are here to assist you with a hassle-free return and refund process.
Return Eligibility
- Hygiene Policy: Due to the nature of our product, we only accept returns of unopened, unused, and sealed products.
- Return Window: Returns must be initiated within 7 days of receiving your order.
- Damaged or Incorrect Products: If you receive a damaged, defective, or incorrect product, please notify us within 24 hours for a replacement.
How to Request a Return?
- Contact Us: Email us at support@knixpk.com with your order number and reason for return.
- Return Approval: Once reviewed, our team will approve the return request and provide instructions.
- Send the Product Back: Ship the product to our return address (provided upon approval).
- Refund Process: Once we receive the item, a refund or replacement will be processed within 5-7 working days.
Need help? If you face any issues feel free to contact our customer support team at support@knixpk.com or fill out the contact form.